Tuesday, September 14, 2010

Customer Service

How to Order?

Found anything you like?
PM us in facebook or send an email to charmyhaven@yahoo.com indicating the below:
  • Name
  • Address
  • Product code or description
  • Quantity
  • Delivery option: normal mail or registered mail
  • Contact number (optional)
We will send a confirmation email with payment information to you.

Payment
  • We accept payment by internet banking transfers to POSB Savings Account 147013930
  • Kindly be informed that we will only process or reserve your orders once we receive your payment in full.
Shipping and Handling
  • In stock items will be shipped out within 3 working days.
  • Unless otherwise stated, local normal delivery is chargeable at S$1 for the first item, $0.50 for subsequent items.
  • We provide free local normal delivery for orders above S$50. Free registered shipping for orders above $100.
  • Local registered delivery is optional at an additional S$2.40.
  • We are able to arrange local courier service at an additional cost of not more than S$8.
  • We strongly encourage customers to opt for registered mail as we are not liable for any lost mail via transit.
  • Please contact us for shipping rates to other countries.

Returns and Exchanges
  • We regret to inform that there will be no cancellation once the payment has been made.
  • We also do not accept returns and exchanges.
  • Please email us at charmyhaven@yahoo.com for further enquiries.

Terms and Conditions of Purchase (Pre-order/SPREE)
  • We will only reserve your order upon receiving payment in full.
  • The deposit is fully refundable if the pre-order/spree is unsuccessful.
  • The deposit will be forfeited if the order is cancelled after the pre-order/spree is confirmed.
  • Estimated delivery time for pre-order/spree is about 2-3 weeks.
  • Orders will be shipped within 3 working days after the stocks arrive.
  • Please refer to individual spree T&Cs.
Please contact us at charmyhaven@yahoo.com for further enquiries.

Happy Shopping!

Charmy Haven

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